Gentrack Integration

As trusted integration partners across the energy and utilities sector, 6B supports electricity retailers, gas suppliers, water companies, and multi-utilities in connecting digital applications to Gentrack’s modern ecosystem. We enable integration with Gentrack’s Velocity and Evolve platforms using APIs, event-driven messaging, microservices, and secure data exchange standards. From discovery through deployment and long-term optimisation, we ensure your solution integrates seamlessly and reliably with Gentrack to support business growth, compliance, and innovation.

Understanding Gentrack

Gentrack is one of the leading CIS (Customer Information System) and billing platforms in the global utilities market, supporting electricity, gas, water, wastewater and emerging low-carbon services. Built for high-volume transactions and complex market interactions, Gentrack provides core capabilities such as customer onboarding, billing, meter data management, usage calculations, payment processing, debt management, service order orchestration, and market messaging.

Modern Gentrack environments support integration via REST APIs, message queues, cloud-native services, and secure data pipelines, enabling real-time or near-real-time exchange of customer, billing, and metering information. Its architecture is designed to work alongside smart meter data platforms, CRM systems, digital self-service portals, mobile apps, field service solutions, and regulatory reporting systems. With strong support for event-driven operations, Gentrack enables responsive workflows that help utilities adapt quickly to market changes, new tariffs, and customer demands.

Our Gentrack Integration Process

At 6B, we begin by running a detailed discovery phase to define the operational, regulatory, and commercial objectives of your integration. Whether you need to connect customer onboarding tools, smart meter data flows, billing engines, tariff engines, CRM systems, or digital customer channels, we map each requirement to Gentrack’s APIs, data models, and event structures.

Our architects then design a secure integration architecture aligned with Gentrack implementation best practice. This may include REST API orchestration, cloud-native microservices, message bus integrations (e.g. Kafka, MQ), or batch ETL pipelines for high-volume data. We also consider non-functional requirements such as performance, resilience, market compliance, auditability, and scalability.

During the development phase, we leverage our reusable integration components — API connectors, authentication modules, message routing patterns, validation layers, and monitoring dashboards — to accelerate delivery and reduce technical risk. All integrations undergo rigorous testing in controlled environments, validating data accuracy, error handling, security controls, and performance under load.

Once validated, our team manages the deployment process, working with your operational teams to ensure a safe transition into production. After go-live, we provide monitoring, optimisation, and ongoing support to ensure your integration remains stable and continues to perform as Gentrack, market frameworks, and customer needs evolve.

Benefits of Gentrack Integration

Integrating your systems with Gentrack unlocks powerful business and operational advantages. Real-time access to meter data, billing events, and customer interactions enables more accurate billing, faster issue resolution, and improved customer communication. Automating data flows between Gentrack and your digital applications reduces manual work, minimises errors, and accelerates end-to-end processes such as onboarding, switching, meter updates, tariff changes, and service requests.

For utilities operating in regulated markets, integrated processes support compliance with market messaging, settlement, and reporting obligations. Integration with smart metering, IoT platforms, and analytics engines enables better forecasting, load planning, and consumption insights.

Customer experience is also enhanced through consistent, up-to-date information across portals, apps, and support teams. With accurate and synchronised data from Gentrack, customers receive clearer billing, faster updates, and more personalised services — supporting retention and reducing cost-to-serve.