We work with energy networks, utilities providers, renewable operators, and infrastructure partners to safeguard essential digital services, minimise downtime, and support continuous improvement. From 24/7 monitoring and incident response to ongoing enhancements, maintenance, and optimisation, we deliver long-term operational support grounded in sector expertise and engineering capability.
Our mission is to help organisations operate confidently, knowing their digital systems are protected, resilient, and ready to adapt as technology, regulation, and operational needs evolve.
Understanding Managed Services in Energy & Utilities
Energy and utilities organisations depend on interconnected platforms that support mission-critical operations—including asset management systems, field service tools, customer portals, IoT platforms, control centre solutions, and data integration layers. These systems must remain secure, stable, and continuously available to maintain service quality and regulatory compliance.
Managed services in this sector require more than standard application support. Teams must understand operational workflows, safety-critical contexts, and the interaction between IT and OT systems. They must also be equipped to manage high data volumes, integration dependencies, complex environments, and the need for rapid response during incidents or system disruption.
With increasing cybersecurity threats, heightened regulatory expectations, and growing digital complexity, high-performing managed services are essential to maintaining resilience and supporting long-term digital strategy.
Our Managed Services Process
Our managed services begin with a detailed onboarding and transition phase, where we assess your systems, dependencies, existing processes, and operational context. We collaborate with your teams to understand key workflows, service-level requirements, and risk areas, ensuring that monitoring and support are tailored to your environment.
Once onboarding is complete, we implement proactive monitoring across applications, integrations, infrastructure, and data pipelines. Our teams track performance, security, uptime, and usage patterns, enabling early detection of issues and rapid response to emerging risks. This approach reduces downtime and prevents small problems from becoming operational disruptions.
We provide structured incident management, with clear escalation paths, root-cause analysis, and regular reporting to keep stakeholders informed. Alongside incident response, we deliver continuous improvement activities such as optimisation, enhancements, performance tuning, and small-scale development updates to keep your digital systems aligned with operational needs.
Regular service reviews ensure transparency, support long-term planning, and help prioritise future enhancements or architectural improvements. Throughout the engagement, our focus remains on stability, security, and strategic value.
Benefits of Managed Services
Managed services provide peace of mind, ensuring essential digital systems remain reliable, secure, and available. For energy and utilities organisations, this directly reduces operational risk and prevents interruptions that could impact customers, field teams, or critical infrastructure.
Proactive monitoring and rapid incident resolution minimise downtime, supporting safer operations and compliance with regulatory expectations. Continuous optimisation ensures systems remain efficient, scalable, and aligned with changing workloads, technologies, and user needs.
With a trusted partner managing day-to-day digital operations, internal teams can focus on strategic initiatives such as modernisation, innovation, and network transformation. This balance accelerates progress, improves collaboration across digital and operational teams, and increases the value delivered by digital investments.
Ultimately, high-quality managed services strengthen resilience, reduce cost, improve performance, and ensure your digital estate is always ready to support evolving operational demands.
Why Choose 6B for Managed Services?
Deep understanding of complex IT, OT, and field environments across energy and utilities.
Proactive monitoring, incident management, and optimisation tailored to mission-critical operations.
Secure-by-design approach aligned with NIS, ISO 27001, and industry cybersecurity frameworks.
Flexible support models covering applications, platforms, integrations, cloud, and infrastructure.
Transparent reporting, regular reviews, and continuous improvement embedded into every engagement.
Estimate the Cost of Your Managed Services Requirements
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Thank you for your request! 🙌 We will review your project and get back to you within 24 hours to share a ballpark estimate.
Want to speak to someone today? Call 6B on 0113 350 1290.
Readiness Checklist for Managed Services
- Identify the systems, platforms, or integrations requiring ongoing support.
- Document key operational processes, dependencies, and performance expectations.
- Confirm regulatory, governance, and cybersecurity requirements relevant to service management.
- Assess current support gaps, risks, or pain points affecting uptime or reliability.
- Provide any architectural diagrams, configuration details, or system documentation.
- Identify internal stakeholders who manage operational workflows and escalations.
- Consider future roadmap items that may influence long-term support needs.
Speak To Our Managed Services Experts
Whether you're developing a new digital energy product or extending an existing solution with Managed Services, 6B brings the technical expertise, energy and utilities insight, and experience needed to accelerate delivery.
